Before you send anything back
Step 1Contact KHF support with your order number and reason for the request.
Step 2Wait for return authorization and instructions before shipping a product.
Step 3Keep the product and packaging until KHF provides next steps.
Requesting a return
Contact KHF Customer Service before returning any product. A return authorization and instructions may be required. To help locate your purchase, provide the order number, purchaser name, and a short description of the request.
Return condition
Unless applicable law requires otherwise or KHF approves a verified defect, items must be unused, in their original packaging, and include all components and documents. Products that are used, altered, damaged after delivery, or returned without authorization may be ineligible for a refund.
Damaged or defective deliveries
If an item arrives damaged or appears defective, contact us promptly and retain the product, packaging, and delivery materials until we provide instructions. After review, KHF may offer a replacement, refund, or another remedy required by applicable law.
Refunds and return address
Approved refunds are issued to the original payment method. Your financial institution may require additional time to post the credit. Original shipping charges and return-shipping costs are not refundable unless the return is caused by a verified KHF error, a verified defect, or applicable law requires otherwise.
Authorized returns only:
TAIFENG INTERNATIONAL TRADING LIMITED / KHF Returns
8140 SW Nimbus Ave, Suite 5C
Beaverton, OR 97008, United States
Returns receiving: +1 503-516-0267